Frequently Asked Questions

SHIPPING

FAQ

What is an LSO online account?How can I change my account’s username or password?How do I order shipping supplies?Am I charged for shipping supplies?How do I schedule a pick-up for my package(s)?How do I create a label for my shipment?Can I reprint a shipping label?How can I cancel a shipping label?How do I track a package?How can I pay my LSO invoice?Can I see a record of my past shipments?What is a Quick Code?Is billing reference necessary?What is the Latest Call-in time to schedule a pickup for my zip code?Does LSO offer a money back guarantee?

Related information

Individual

Back

Delivering possibility

Our one-of-a-kind shipping model enables us to deliver your own personal rapid delivery system. Only LSO™ combines the speed of a courier, the discipline of a carrier and the service of a true partner. We’re more responsive, more flexible and more friendly than any other shipping company. That’s the power of LSO.
Find out more here.

Ship now

Want to find out more about LSO? Have questions about your LSO account? How to order supplies? How to schedule a pick-up for your package(s)?

The Answers to these and more can be found below.

What is an LSO online account?

Creating an account with LSO is fast and easy online, just go here. It allows you to access an online address book, run reports on past shipments, set user preferences for shipping, order supplies and set up flexible payment options.

How can I change my account’s username or password?

To update your username or password you need to log in to your LSO account here. Once logged in, you will see blue tabs at the top of the page. Select User Preferences. You can make changes to your password, username, or email address as well as set other preferences.

How do I order shipping supplies?

Order by logging in to your account here. You will need to have an active LSO account to order supplies. Supplies are typically delivered within 3 business days.

Am I charged for shipping supplies?

LSO supplies are free for Express shipments only, not intended for use with LSO Ground service. You will need to have an active LSO account to order supplies. Order by logging in to your account here. There is an additional fee for using a manual form. Save by creating your shipping form online!

How do I schedule a pick-up for my package(s)?

Schedule on our website here. You will need your LSO account number and main zip code associated with the account’s physical address.

How do I create a label for my shipment?

Log in to your account here. Fill in the shipping label information. Select the service type for your shipment. Enter a weight (whole numbers only). Print your label. Secure the LSO shipping label to the package in a clear sleeve or with clear packing tape.

Can I reprint a shipping label?

You are not able to reprint an LSO shipping label because each tracking number is unique. If your label did not print, a new one must be created.

How can I cancel a shipping label?

There is no need to cancel a shipping label. If you have created a label that you do not need or made a mistake on, you can discard it and there is no charge. You are only charged for labels that are scanned when used on a package.

How do I track a package?

See where your package is in its journey by using our easy tracker here.

How can I pay my LSO invoice?

Here are our current Payment Options:

- Pay with ACH/EFT - Pay your invoices directly from your bank to LSO’s bank. To start paying your bill by ACH/EFT, please contact billing@lso.com. We will forward you the necessary paperwork to take advantage of this payment option. When submitting remittance information, include Customer Number, Invoice Numbers, Contact Name and Email Address.

- Pay with LSO Service - Write COMAT / HQ / ACCOUNTING on the envelope. No shipping label needed. Place the envelope in one of our conveniently located drop boxes or give it to your LSO driver.

- Pay by Mail – LSO P.O. Box 149225 Austin, TX 78714-9225

Important! If your account is past due it may be placed on credit hold. Please contact LSO Accounts Receivable, by calling 800-299-8677.
To request an invoice copy, email us: invoicerequest@lso.com

Can I see a record of my past shipments?

You can look up the past 60 days’ worth shipments by logging into your account online here. You must have an account to see Reports. Click on the Reports tab. Enter the parameters for the shipment dates. Refine search data based on desired search options

What is a Quick Code?

A Quick Code is a short 20-character abbreviation for an address book entry in your online account.

Is billing reference necessary?

No, it is not required. It is optional unless your company requires it. See your User Preferences tab once logged in to your online account.

What is the Latest Call-in time to schedule a pickup for my zip code?

Check the Latest Call-in time for any zip code here.

Does LSO offer a money back guarantee?

Effective April 9, 2021, LSO offers a Money Back Guarantee on Express LSO services:

* LSO Early Overnight™
* LSO Priority Next Day™
* LSO Economy Next Day™

For additional information about the LSO Money Back Guarantee refer to our current Service Guide.

‍

LSO / Lone Star Overnight Announces Annual General Rate Increase (GRI), Effective Jan. 2, 2023

LSO / Lone Star Overnight Announces Annual General Rate Increase (GRI), Effective Jan. 2, 2023

LSO / Lone Star Overnight Announces Annual General Rate Increase (GRI), Effective Jan. 2, 2023

LSO / Lone Star Overnight Announces Annual General Rate Increase (GRI), Effective Jan. 2, 2023

Frequently Asked Questions