Customer Service

As of 8/8/23 LSO no longer offers shipping supplies. Any outstanding orders will not be fulfilled. LSO will accept any packaging as long as it has an LSO airbill

LSO Customers: A message about shipping delays

Important Updates
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E-commerce and Retail

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E-commerce and Retail

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The world of e-commerce has been steadily on the rise for years now, and that shows no signs of stopping. According to 2020 census data, over 14% of all US shopping was done online, up 3% from the previous year. Given the rapid growth of home-based businesses and the effects of a world still recovering from a global pandemic, that number is sure to continue growing.

Whether you’re an Etsy pro, eBay aficionado or retailer with multiple storefronts at different locations, you need a retail shipping carrier that can keep up with your growing customer base and agile shipping needs. As longtime delivery experts, LSO provides the shipping know-how you need to take your online retail business to the next level. 

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E-commerce Business Shipping SolutionsSecuring shipping services may not be negotiable, but the carrier you choose is. Regardless of the specifics of your online business, you need fast and consistent shipping service — for your sake, and for the sake of your customers — and you need it at a good price. LSO offers regional southwest shipping at nearly half the cost of other carriers. And since many online businesses don’t have dedicated staff for their shipping needs, we’re happy to offer convenient services that allow you to keep your focus on your product. 

Our full-service shipping provides:‍
Online pickup scheduling, our drivers will come to most locations so you don’t have to make an extra trip.
Automatic return label printing, so everything can be prepared from your store, office or home.
Easy rate calculation so you know what costs to plan for and charge your customers accordingly.
Delivery options tailored to fit your needs, so you only pay for what you need and your packages get where they’re needed, when they’re needed.
See more of the benefits and savings of having an online account with us here.
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Retail Shipping Like a Pro
Need some shipping essentials to get started? LSO has you covered, with everything from standard mailers, tape guns, packing tape and scales. When you order supplies directly from us, you’ll get the right materials for the kind of shipping you need. More importantly, we will ship supplies directly to you, so there is no need to constantly plan trips to the store. Not sure what supplies you need? Give our customer service team a call; they’ll be happy to walk you through the process.  

In addition to having supplies on hand to fit your products, LSO can help you set aside dedicated, consistent shipping windows so you can get shipments out on time, every time. Whether you want to set up a one-time pickup or have a standing appointment on one of our friendly drivers’ regular routes, we will make it happen. Just schedule a pickup using your online account and we will come to you! If you need special arrangements, such as an earlier or later pickup, call our customer service team at 800-800-8984. 

Prefer to do it all yourself? Find a drop box near you

Having a shipping company you can count on to make that part of your business easier frees you up to give your customers a top-notch experience. For example, you might decide to add some ribbon, a sticker with your business logo or a postcard. These are the little details that make a big impression, helping you stand out from larger retailers.
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Your Customers’ Needs Are Your Needs If you consistently offer fast, reliable shipping, your customer base will keep shopping with you — so make sure you’re doing what it takes to keep customers happy, even after they’ve made their purchase. 

For customers, there are few things worse than an unknown delivery date. You may not choose next-day delivery every time — though LSO does offer plenty of overnight options — but you should always offer clear communication about when their shipment will arrive. Our online tracking service is easy to use and allows your customers to follow along and get excited about their incoming shipment.  

As far as what shipping service to offer, it’s probably best to start with the basics (we recommend LSO Ground) to keep things at a lower price point while providing quick, reliable delivery of one to three business days. If you need something shipped faster, we offer plenty of next-day services, including early morning delivery. To decide what service might be best for your situation, check out our shipping options
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LSO Ships to Fit Your E-commerce & Retail Business NeedsThe world of online shopping is constantly changing, but our commitment to top-notch service has never wavered. LSO has been in business for more than 30 years, providing fast and reliable shipping and high-quality customer service for over 30,000 packages a day in the southwest.  

When you choose to partner with us, here’s the sort of comprehensive customer service you can only expect to find at LSO: 

Dedicated service from our Austin-based team; live reps instead of the frustration of an automated systemThe best on-time records in the shipping industryLowest damage claims rate in the industryReady to get started? Learn more about LSO and our unique approach to caring for regional southwest businesses, or level up your e-commerce shipping today when you open an account for faster checkout and more savings!
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