Customer Service

As of 8/8/23 LSO no longer offers shipping supplies. Any outstanding orders will not be fulfilled. LSO will accept any packaging as long as it has an LSO airbill

LSO Customers: A message about shipping delays

Important Updates
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Food & Beverages

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Food & Beverages

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Few things speak to our society’s technological progression better than the availability of food and drink offerings wherever we are. The combination of online commerce and improvements in shipping networks means that no matter what type of food or beverage products consumers want shipped, they can most likely get it from the food & beverage retailers of choice.

Whether you cater to those looking to stay in and enjoy a new recipe with fresh food ingredients, or operate a winery and want to get your product to connoisseurs across the state, distance is no longer an obstacle when it comes to the food and beverage industry. As longtime delivery experts, LSO is here to make sure that whatever kind of tasty treats you’re looking to ship, you can get them delivered to excited customers with delicious service and mouth-watering prices.  
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Professional Shipping for All Your Food and Beverages NeedsIn the ever-changing landscape of the food and beverage industry, especially given the increasingly prevalent incorporation of e-commerce options, shipping is not an option — it’s a must-have. On the other hand, the shipping provider you work with can often  be up for debate. When choosing the right shipping service, you need an option that is fast, consistent and reasonably priced for both your sake and that of your customers.

LSO offers regional southwest shipping at prices up to 40% below standard rates of other carriers. Additionally, LSO’s business may have grown over the years, but we have maintained our core values and are happy to offer comprehensive and convenient service that lets you keep your eye on what matters most to your business. Of course with many food and beverage businesses who ship products to customers, you want more than just consistency; you want speed too. In order to avoid, or at least reduce, the need for expensive insulated packaging and endless amounts of dry ice, LSO has you covered with a wide range of next-day delivery options tailored to fit your needs. That way, your customers can count on you to get fresh items sent right to their doorstep. 
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Ship Food & Beverage Products Like a ProNeed some shipping essentials to get started? For smaller items — maybe a shipment of exotic spices, or meal-preparation kits — LSO has a variety of packaging options that can help you find a secure fit for your products. And when you set up your LSO account, we will ship supplies directly to you, so there is no need to constantly plan trips to the store. Not sure what supplies you need? Give our customer service team a call at 866.231.3185; they’ll be happy to walk you through the process.  

In addition to having supplies on hand to fit your products, LSO can help you set aside dedicated, consistent shipping windows so you can get shipments out on time, every time. Whether you want to set up a one-time pickup or have a standing appointment on one of our friendly drivers’ regular routes, we will make it happen. Just schedule a pickup using your online account and we will come to you! If you need special arrangements, such as an earlier or later pickup, call our customer service team at 866.231.3185
Prefer to do it all yourself? Find a drop box near you
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Reliable and Affordable Shipping for the Food IndustryThe food industry is constantly changing, but our commitment to top-notch service has never wavered. LSO has been in business for more than 30 years, providing fast and reliable shipping and high-quality customer service for over 30,000 packages a day in the Southwest and beyond.
When you choose to partner with us, here’s the sort of comprehensive customer service you can only expect to find at LSO: 
Dedicated service from our Austin-based team; live reps instead of the frustration of an automated system.
The best on-time records in the shipping industry.
Lowest damage claims rate in the industry.
Custom shipping options to fit your needs.
Our full-service shipping can provide your food and beverage business with online pickup scheduling for most locations, automatic return label printing, easy rate calculation and other convenient services that will have your clients coming back for more.

Ready to get started? and our unique approach to caring for regional southwest businesses, or level up your shipping today when you open an account for faster checkout and higher savings.
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