Customer Service

As of 8/8/23 LSO no longer offers shipping supplies. Any outstanding orders will not be fulfilled. LSO will accept any packaging as long as it has an LSO airbill

LSO Customers: A message about shipping delays

Important Updates
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Professional & Consumer Services

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Professional & Consumer Services

If you’re in any type of professional or consumer service business, you’re well aware of how important it is to have a fast, reliable shipping network. Whether you provide legal support or work with clients to secure real estate financing, you need to have a shipping partner who can treat your shipments with the care they deserve.

If you need documents — especially financial ones — to make it from Point A to Point B, the last thing you want to do is worry about when and how they will arrive. As longtime delivery experts, LSO has a sustained track record of success, and we’re happy to share our shipping know-how to take your business to the next level. 
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Professional Shipping for All Your Needs

Your clients come to you for consistent, reliable service, which is why when it comes time to choose a shipping carrier, you need one that is worth your trust. Regardless of the service you provide, you and your customers should expect secure shipping at a good price. Fortunately, LSO offers regional southwest shipping at nearly half the cost of other carriers. As an added bonus, we offer multiple convenient services to help you focus on being the best you can be for your customers. 

Our full-service shipping provides:
Online pickup scheduling for most locations, so you can stick to deadlines without worrying about trips to the post office
Automatic return label printing, to keep things streamlined and simple if anything goes wrong
Easy rate calculation, so you and your clients have full transparency 
Delivery options tailored to fit your needs
For tools and services to make your ongoing shipping needs a breeze, create an LSO account now. It’s easy and takes just a few minutes.
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Shipping for Professional & Consumer Businesses is a Breeze

Need some shipping essentials to get started? LSO has you covered, no matter what you need. If you need a refill on postage supplies like mailers or document tubes, you can order them directly through your LSO account. When you order supplies directly from us, you’ll get the right materials for the kind of shipping you need. More importantly, we will ship supplies directly to you, so there is no need to work multiple errand runs into your schedule. Not sure what supplies you need? Give our customer service team a call; they’ll be happy to walk you through the process.

In addition to having supplies on hand to fit your products, LSO can get shipments out on time with the convenience of pickup service. Whether you want to set up a one-time pickup or have a regular appointment on one of our friendly drivers’ regular routes, we will make it happen. Just schedule a pickup using your online account and we will come to you! If you need special arrangements, such as an earlier or later pickup, call our customer service team at 800-800-8984. 

Prefer to do it all yourself? Find a drop box near you.
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Your Customers’ Needs Are Your Needs

When it comes to sensitive documents, you need to take variables out of the equation, which is why offering fast, reliable shipping is the best way to keep your clients happy.

Waiting on a piece of financial paperwork can be stressful enough without the added headache of an unknown delivery date. Whether or not you use next-day delivery — LSO does offer plenty of overnight options if time is particularly of the essence — you should always offer clear communication about when a shipment will arrive. Our easy-to-use online tracking service allows your customers to follow along without having to worry about their incoming shipment.

Which shipping service you offer will depend on the situation. If it’s not an emergency, it may be best to start with the basics (we recommend LSO Ground) to keep things at a lower price point while providing quick, reliable delivery of one to three business days. If you need something shipped faster, we offer a variety of next-day services, including multiple early-morning delivery options. To decide what service might be best for your situation, check out our shipping options.
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LSO Ships to Fit Your Consumer Services Business Needs

The world of consumer services may cover a wide array of professions, but LSO is committed to top-notch service no matter what you’re shipping. We have been in business for more than 30 years, providing fast and reliable shipping and high-quality customer service for over 30,000 packages a day in the southwest.  

When you choose to partner with us, here’s the sort of comprehensive customer service you can only expect to find at LSO: 
Dedicated, live, service from our Austin-based team; no automated systems!
The best on-time rates of all carriers
Lowest damage claims in shipping
Custom shipping options for whatever you need
Ready to get started? Learn more about LSO and our unique approach to caring for regional southwest businesses, or level up your shipping today when you open an account for faster checkout and greater savings! 
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