Customer Service

As of 8/8/23 LSO no longer offers shipping supplies. Any outstanding orders will not be fulfilled. LSO will accept any packaging as long as it has an LSO airbill

LSO Customers: A message about shipping delays

Important Updates
Click Learn more for details


Man sitting in chair with a pen in his hand, behind a desk.

Environmental & Commercial Services

Now more than ever, construction businesses are focusing on sustainability, and it’s more than a passing fad. Longtime contractors are expanding their offerings to use green supplies and include energy-conscious options, and new, specialized building services are increasingly making environmentally conscious improvements to homes and commercial spaces.

Whether you’re a luxury home builder looking to set your clients up with geothermal solutions or a solar panel provider, you want a shipping carrier that will reliably get your products and supplies where they are needed. As established delivery pros, LSO has the shipping know-how you need to help you build structures and grow your business.
Ship now
Why Shipping MattersWhether you’re doing the construction yourself or selling to the people who are, building projects can’t afford to wait on shipping delays. That’s why it is more important than ever to choose a carrier that can offer fast and consistent service at a good price. LSO offers regional southwest shipping at nearly half the cost of other carriers, all while offering a variety of convenient services to make life easy for you and your customers.

As a regional carrier, LSO is in a unique place to provide you with delivery options to fit your needs without charging you through the roof. You won’t pay extra if everything is on schedule, but if you need a last-minute life-saver, you can rest easy knowing that there are plenty of overnight options available!
Ship now
Commercial Shipping Like a ProWe know that for many in the construction business, a standard mailer won’t cut it. Given that your shipments can be on the higher end of the size and frequency spectrum, LSO is happy to offer options specific to commercial demands. While we provide the dedicated service of a much smaller company, we’re more than ready to take on the challenge of a larger shipment.

Are you sending out products or parts in mass? Perhaps you need a freight option. If you’re in one of the four major Texas markets — DFW, Houston, Austin or San Antonio — we offer next-day freight transport with a money back guarantee. We keep freight shipments simple, so you don’t have to spend extra time preparing shipments or hunting for tracking info through a third party. This approach also means lower costs compared to national carriers; no need to pay for services beyond your needs!
Ship now
Your Customers’ Needs Are Your Needs In any type of environmental and commercial service, coming in ahead of schedule is one of the best ways to set yourself apart from the competition. That’s why working with a carrier that offers fast, reliable shipping is one of the best ways to keep your clients happy.

That said, offering quick shipping isn’t enough if customers don’t know when to expect their shipment. You may not choose next-day delivery every time — for some locations and larger shipments, that may not be an option — but you should always offer clear communication about when their shipment will arrive. Our online tracking service is easy to use and allows your customers to follow along so they can plan accordingly.
As far as what shipping service to offer, it really depends on your situation. Getting a new set of plans or documents to customers for signature will be vastly different from sending a truckload of building supplies, so check out our shipping options to see what you might need given your specific scenario.
Ship now
LSO Ships to Fit Your Commercial Business NeedsThe world of construction is constantly changing, but our commitment to top-notch service has never wavered. LSO has been in business for more than 30 years, providing fast and reliable shipping and high-quality customer service for over 30,000 packages a day in the southwest.  

When you choose to partner with us, here’s the sort of comprehensive customer service you can only expect to find at LSO:

Dedicated service from our Austin-based team; live reps instead of the frustration of an automated systemThe best on-time records in the shipping industryLowest damage claims rate in the industryCustom shipping options to fit your needs
Ready to get started? and our unique approach to caring for regional southwest businesses. Or level up your shipping today when you open an account for faster checkout and greater savings!
Ship now
Get help or get in touch
Send us a message