Customer Service

As of 8/8/23 LSO no longer offers shipping supplies. Any outstanding orders will not be fulfilled. LSO will accept any packaging as long as it has an LSO airbill

LSO Customers: A message about shipping delays

Important Updates
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Specialized Deliveries

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Specialized Deliveries

Specialized deliveries continue to rise in popularity, especially for customers who are looking to kick back and blow off some steam. While it’s hard to beat a relaxing bit of in-person retail therapy, we have to give the edge to the moment when your shipment of goodies finally arrives. Whether you’re running a wine-of-the-month club or sending out fun new flavor refills for vape aficionados, the last thing you want is for a poor shipping experience to cause a headache for you and your customers. 

At LSO, we have decades of experience in making sure the shipping process goes smoothly. While the trend toward having all of one’s shopping delivered is relatively new, our commitment to dedicated service is not, and we are happy to make your shipping process easier!
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Finding a Shipping Provider for Your Specialized Delivery Business

When it comes to gaining satisfied customers and repeat business, shipping service isn’t an area where you can compromise. Fortunately, there are plenty of carrier options, which means you never have to settle. If you’re looking for fast, consistent shipping service — and you should be, to make things easier for both you and your customers — LSO has you covered for all that and more. 

Not only does LSO offer regional shipping at almost 40% below that of the “big shippers”, but we’re also happy to offer a range of convenient services that allow you to keep your focus on getting your product into customers’ hands. Our full-service shipping provides:
Online pickup scheduling for most locations, so you don’t have to set aside time to run to the post office
Automatic return label printing, to make things run smoothly for you and your customers
Easy rate calculation, so you know what costs to plan for and charge your customers accordingly
Delivery options tailored to fit your needs, so you only pay for what you need and your packages get where they’re needed when they’re needed
See more of the benefits and savings of having an online account with us here
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Specialized Shipping for Specialized Deliveries

Need some shipping essentials to make sure everything is safe and secure? LSO provides everything from standard mailers to packaging that will provide a smooth fit for your product. We also keep you well stocked with tape guns, packing tape, scales and more. When you’re shipping a special product, especially a potentially fragile one, the last thing you want are items shifting around in the mail. Getting supplies directly from us ensures that you use the right materials with the right fit. More importantly, we will ship supplies directly to you, so there is no need to constantly plan trips to the store. 

Not sure what supplies you need? Give our customer service team a call at 800-800-8984; they’ll be happy to find the products that work best for you.  

In addition to having supplies on hand to fit your products, LSO can help you set aside dedicated, consistent shipping windows so you can get shipments out on time, every time. Whether you want to set up a one-time pickup or have a standing appointment with one of our friendly delivery drivers, we will make it happen. Just schedule a pickup using your online account and we will come to you! If you need special arrangements, such as an earlier or later pickup, call our customer service team at 800-800-8984. 

Prefer to do it all yourself? Find a drop box near you

Having a reliable shipping company frees you up to give your customers the best experience possible and keep them coming back. Whatever specialized products you’re sending out, focus on that and leave the rest to us!
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Understanding the Shipping Requirements of Specialized Delivery Businesses

Your customers don’t just want a great product; they want to make sure it gets to them quickly and without incident. That’s where we come in. LSO helps you consistently offer fast, reliable shipping so your customer base will keep shopping with you — something that is especially necessary for any subscription-based business. Together, we can do what it takes to keep your customers happy from the moment they click “add to cart” to the moment they open their shipment. 

For customers, there are few things worse than an uncertain delivery date. You may not choose next-day delivery every time — though LSO does offer plenty of overnight options — but you should always offer clear communication about when their shipment will arrive. Our online tracking service is easy to use and allows your customers to follow along and get excited about their incoming shipment.  

As far as what shipping service to offer, it’s probably best to start with the basics to keep things at a lower price point while providing quick, reliable delivery of one to three business days. We recommend LSO Ground for this scenario. If you need something shipped faster, we offer several next-day services, including early morning delivery. To decide what service might be best for your situation, check out our shipping options.
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LSO Ships to Fit Your Specialized Delivery Needs

Whatever kind of specialized products you deal in, you need a carrier that treats you and your customers with specialized care. LSO has been in business for more than 30 years, providing fast and reliable shipping and high-quality customer service for over 30,000 packages a day in the southwest.  

When you choose to partner with us, here’s the sort of comprehensive customer service you can expect to find only at LSO: 
Dedicated service from our Austin-based team; live reps instead of the frustration of an automated system
The best on-time records in the shipping industry
Lowest damage claims rate in the industry
Custom shipping options to fit your needs
Ready to get started? Learn more about LSO and our unique approach to caring for regional southwest businesses, or level up your shipping today when you open an account for faster checkout and greater savings. 
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