Customer Service

As of 8/8/23 LSO no longer offers shipping supplies. Any outstanding orders will not be fulfilled. LSO will accept any packaging as long as it has an LSO airbill

LSO Customers: A message about shipping delays

Important Updates
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Man sitting in chair with a pen in his hand, behind a desk.


Selection of new auto parts organized in display.
Whatever role you play in the automotive industry, you are probably more aware than ever of the importance of shipping. Recent bottlenecks in the supply chain — most notably the ongoing microchip shortage — have turned business upside down, causing a shift in priorities for both consumers and manufacturers. While that is an example of what can happen when shipping goes wrong, having quick, reliable shipping is a proven way to avoid headaches. Whether you’re a body shop needing to get replacement parts or a dealership waiting on a fresh batch of cars, you need a carrier you can trust.

As longtime delivery experts, LSO is here to help you succeed regardless of your shipping needs, big or small. We have the know-how to keep your business running smoothly! 
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Why Shipping MattersIf you want to stay in business, having reliable shipping is a matter of necessity rather than choice. When it comes to which carrier you choose, on the other hand, you have a handful of options — and the biggest name won’t always be the best fit for your needs. Your customers don’t care what name is on their shipments; they just care that their next batch of tires or spark plugs arrives in one piece in a reasonable amount of time. And if that can be done at a price that saves money for you and your customers, even better!

LSO offers regional southwest shipping at nearly half the cost of other carriers, and we do it while providing comprehensive service that will make your life easier and help boost your bottom line. When you work with LSO and stretch your dollar on shipping, we make it easy to invest that extra time and money back into your business.
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Automotive Shipping Like a ProWe realize that for many in the automotive business, a padded envelope or cardboard tube won’t get the job done. Given that many of your products will fall on the larger end of the spectrum, LSO is proud to offer options specific to your needs. While we provide the personal service touch of a much smaller company, we’re more than ready to take on your larger shipping challenges. 

Are you sending out products or parts in massive quantities? Perhaps you need a freight option. If you’re in one of the four major Texas markets — DFW, Houston, Austin or San Antonio — we offer next-day freight transport with a money back guarantee. When it comes to freight, we like to keep things simple, which means less work for you and easy options to track your shipment without getting a third party involved. It also means lower costs compared to national carriers; with us you pay for what you get, with no unnecessary bells and whistles! 
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LSO Ships to Fit Your Automotive Business NeedsThe world of motor vehicles is constantly changing, but our commitment to top-notch service has never wavered. LSO has been in business for more than 30 years, providing fast and reliable shipping and high-quality customer service for over 30,000 packages a day in the southwest and beyond.

When you choose to partner with us, here’s the sort of comprehensive customer service you can only expect to find at LSO:

Dedicated service from our Austin-based team; live reps instead of the frustration of an automated system
The best on-time records in the shipping industry
Lowest damage claims rate in the industry
Custom shipping options so you can pick the one that works best for you

Our full-service shipping can provide your automotive business with online pickup scheduling for most locations, automatic return label printing, easy rate calculation, and other convenient services that will leave your clients more than satisfied.
Ready to get started? and our unique approach to caring for regional southwest businesses. Or level up your shipping today when you open an account for faster checkout and greater savings!
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