Customer Service

As of 8/8/23 LSO no longer offers shipping supplies. Any outstanding orders will not be fulfilled. LSO will accept any packaging as long as it has an LSO airbill

LSO Customers: A message about shipping delays

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Health, Wellness and Fitness

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Health, Wellness and Fitness

Owners of healthcare businesses know the importance of hitting targets. Whether you’re making sure important medical equipment gets to the right place or focusing on filling prescriptions, metrics are an essential part of your day-to-day. At LSO, we think your shipping carrier should share that focus when it comes to meeting your shipping needs.

But what might a health-based business need from a carrier? As experienced shipping experts, we’ve put together an overview of how clients in healthcare can use top-notch health and wellness shipping to take their business to the next level. 
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Why Shipping Matters in Health, Wellness and Fitness BusinessesFor those in any health-related industry, shipping might not be the first thing on your mind when you think about your merchant must-haves. Hospital staff, for example, spend most of their time focused on the people who come through the doors and may not have to think twice about what they use to treat those people. Then again, your health business may sell things like dental equipment, defibrillators, or medication, in which case shipping is likely to be at the center of your operations. 

For most healthcare businesses, however, no matter what your primary focus is, you need shipping. Whether that’s getting the essential pieces of equipment you need for your physical therapy clinic or making sure medication reaches a hospital in time, having a good carrier on your side is important. So much of your shipping needs can be an actual matter of life and death, or at the very least can crucially impact a patient on their road to recovery, so a shipping agency you can trust ensures that your clients and patients will trust you in turn.

When you choose to partner with us, here’s the sort of comprehensive service you can only expect to find at LSO:
Dedicated service from our Austin-based team; live reps instead of the frustration of an automated system.
The best on-time records in the shipping industry.
Lowest damage claims rate in the industry.
Custom shipping options to fit your needs
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A Healthy Approach to Shipping
Whether you’re a dentist or a chiropractor, you want to stay focused on your job. Shipping is important, but it should never consume your schedule, which is why we’ve made it as easy as possible for you to get the  and ship with convenience. 

In addition to having supplies on hand to fit your products, LSO can help you set aside dedicated, consistent shipping windows so you can get shipments out on time, every time. Whether you want to set up a one-time pickup or have a standing appointment on one of our friendly drivers’ regular routes, we will make it happen. Just schedule a pickup using your online account and we will come to you! If you need special arrangements, such as an earlier or later pickup, call our customer service team at 866.231.3185

Prefer to do it all yourself? Find a drop box near you
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Caring Solutions for Your Healthcare Business Regardless of what type of health-focused business you’re shipping from, your shipping solution should fit your needs. Those needs will depend on plenty of factors — what you are shipping, where you are shipping it to and how much of it you are shipping. But for any business, a carrier that can save you money is going to have the edge. 

But a good carrier should have more than just good prices. We think you should always get what you pay for and not have to pay for services beyond what you need. If you’re shipping to customers exclusively in LSO’s coverage network, you shouldn’t have to be subsidizing a global shipping. We offer solutions that are tailor-made for shipments of any size, from pill bottles to dentists’ chairs, to any location, at any time. Need medication to reach a client in Texas by 8:30am the next morning? We have you covered.  

There’s no need to default to the major carriers simply because they are widely known. For healthcare businesses in the Southwest, LSO offers you all the same services as national carriers at much lower rates. For regional customers, we’re a slam dunk.
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LSO Ships to Fit Your Health-Focused Business Needs
Fortunately for your healthcare business, our personal rapid delivery system means that packages reach your customers the way you need them to — quickly and in the same condition as when you entrusted them to us. You can trust us to provide you with a healthy assortment of shipping options and a consistent commitment to detail. 

LSO has been in business for more than 30 years, providing fast and reliable shipping and high-quality customer service for over 30,000 packages a day in the Southwest. When you choose to partner with us, you get customer service built on personal relationships paired with the best on-time records and lowest damage claim rates in the industry — at 40% less than the cost of a national carrier.  

Our full-service shipping provides online pickup scheduling for most locations, automatic return label printing, easy rate calculation and other convenient services. Ready to get started? Learn more about LSO and our unique approach to caring for regional businesses, or open an account with us and start shipping today.

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