Customer Service

As of 8/8/23 LSO no longer offers shipping supplies. Any outstanding orders will not be fulfilled. LSO will accept any packaging as long as it has an LSO airbill

LSO Customers: A message about shipping delays

Important Updates
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Shipping for Industry

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Other Industries

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Not seeing your specific business category reflected on any of our industry service pages? That doesn’t mean we don’t have you covered! Whatever line of work you’re in, you could benefit from having a shipping expert on your side. Whether you’re branching out to send gifts or prizes from a recent promotion, looking to take full advantage of a holiday season or just trying something new, shipping helps close the gap between you and your customers. If you’re looking to broaden your reach and take your business to a whole new audience, you need shipping you can trust. 

As a longtime shipping carrier, LSO provides the delivery know-how you need to get your product to people near and far.
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Professional Shipping for Any Type of BusinessWhether you’ve been shipping for years or are new to the game, you always have options when it comes to what carrier to use, and you should never have to settle. No matter what kind of service you provide, having reliable, cost-efficient shipping can give a major boost to your bottom line. LSO offers regional southwest shipping at nearly half the cost of other carriers. As an added bonus, we offer a broad range of services that make the experience as user-friendly as possible. 

Our full-service shipping provides:
Online pickup scheduling; our drivers will come to most locations so you don’t have to make an extra trip.
Automatic return label printing, so everything can be prepared from your store, office or home.
Easy rate calculation, so you’ll never be surprised by your bill.
Delivery options tailored to fit your needs, so your business gets exactly what it needs — no more, no less.

See more of the benefits and savings of having an online account with us
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Shipping Services For Every Industry
Need some shipping essentials to get started? LSO has whatever you need! Whether you’re just starting out and need scales and tape guns or simply need a refill on mailers, we can send materials directly to you. The last thing you need is another errand to run, and getting supplies from us is as easy as a few clicks.

Not sure what supplies you need? Give our customer service team a call; they’ll be happy to walk you through options to find the right fit.  

In addition to having supplies on hand to fit your products, LSO can streamline your shipping process with pickup assistance. Whether you want to set up a one-time pickup or make it part of a regular routine, we are here to accommodate you. Just schedule a pickup using your online account and we will come to you! If you need special arrangements, such as an earlier or later pickup, call our customer service team at 800-800-8984.

Prefer to do it all yourself? Find a drop box near you
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Providing Trustworthy Shipments for Your CustomersWhatever your product, shipping for industry of any kind should be the same every time. In order to keep customers happy and get the repeat business you crave, you need fast, reliable shipping.

No matter who you’re shipping to, chances are they won’t appreciate an ambiguous delivery date. The speed of delivery may change from shipment to shipment depending on what service you use, but as long as your customer knows when to expect their purchase, you’ll be sitting pretty. Our online tracking service is easy to use and allows your customers to follow their shipment along the way.  

As far as which shipping services you offer, it really depends on your business. We offer a variety of options to ensure that you have the right fit for your business and you only pay for what you need. To decide which service might be best for your situation, check out our shipping options.
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LSO Ships to Fit Your Unique Business NeedsWhatever kind of business you run, you want a carrier that will take care of you. Our business model may change as we constantly look for new ways to ship, but our commitment to top-notch service has never wavered. LSO has been in business for more than 30 years, providing fast and reliable shipping and high-quality customer service for over 30,000 packages a day in the southwest.  

When you choose to partner with us, here’s the sort of comprehensive customer service you can only expect to find at LSO:

Dedicated service from our Austin-based team; when you call us you can expect live reps instead of automation.The best on-time records and lowest damage claims rate in the shipping industry.Custom shipping options tailored to your needs.
Ready to get started? Learn more about LSO and our unique approach to caring for regional southwest businesses. Or level up your shipping today when you open an account for faster checkout and greater savings.
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