Customer Service

As of 8/8/23 LSO no longer offers shipping supplies. Any outstanding orders will not be fulfilled. LSO will accept any packaging as long as it has an LSO airbill

LSO Customers: A message about shipping delays

Important Updates
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Shipping Services

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Why Choose Us

We Are The Leading Parcel Delivery Company
LSO™ (Lone Star Overnight) is the leading regional parcel delivery company throughout the Southwest, headquartered in Austin, Texas. With over 30 years providing world class service to our customers in parcel delivery; we provide a broad range of parcel delivery services with our own personalized Texas touch that you simply can’t get anywhere else.
Honest And Dependable
Our packages go direct to their destinations. That means fewer miles, less conveyor belts, and less chance for wear and tear. With LSO you get the same service and reliability as a national carrier, for up to 40% less.
Quality Commitment
Our Austin, TX based customer service team is passionate about getting your most important packages delivered on-time, every time. We take pride in our personal relationships and respectful customer support.
We Are Always Improving
We deliver next-day Express Service by 8:30 am, 10:30 am, and 3:00 pm, 2nd day Express Service, and offer an E-Commerce and Overnight Ground Shipping and Parcel service with coverage to 30 million consumers in Texas and Oklahoma. And beginning in September 2021, in major metropolitan areas within Louisiana, Arkansas, Kansas, and Missouri. Learn more about LSO’s regional expansion plans.

Testimonials: What Customers Are Saying

I place calling UPS or FedEx right up there with trying to call AT&T about lousy cell phone coverage, or trying to contact the power company and report my power outage…both extreme exercises in futility. (I usually find shoving a pencil through my ear more gratifying)! I really do like the service that we have been getting from your company.  You can thank Jim Bullard, the owner of Interim Healthcare in Lubbock for suggesting I try your service!
Brad Swenson
Thank you! Have used LSO for many years. Not 1 complaint. We appreciate ya’ll.
Christine K
Dee was PERFECTION!!! Fast, qualified, prepared, friendly, knowledgeable and very friendly! A breath of fresh air! Kudos to you and her!
Dave Garcia
A Texas-based company with Texas employees, providing stellar Texas-friendly service on a daily basis. I use LSO three times a week and usually, everything gets to its destination on time or early, but the important part is that, if something goes wrong, I can reach a live person almost instantly and they always stay with my problem until it’s solved. Every time. With a smile. Can’t beat that with a stick.
Diana Dow
I love having LSO deliver my packages. I can actually communicate with them by phone. Jessica just did a tremendous job in tracking my package and making sure it was delivered within my specified time frame. LSO is head over heels better than the other two.
Don Cook
I don’t even have to enter a contest to validate how great LSO is! We at the San Antonio Salvation Army utilize Lone Star & have for years. I used to work at our Divisional HQ in Dallas & always knew when we got a package from SA because it was always in an LS envelope. After transferring here, I quickly understood why. I use the automated system for packaging slips & pick-up. Customer service has always efficiently assisted me with any problems.
Geneva Murphy
We have been Lone Star customers for many years. They meet our demanding expectations.
Haydeline Solis
We highly recommend LSO for all business and home deliveries.
Howard Biel
Great company. I received notification that I was to receive delivery but I was going on vacation that same day. I called to let LSO know and they arranged to get my delivery to me early. The woman I spoke to on the phone and the driver who delivered my parcel were both so polite and helpful. I would not hesitate to recommend this company!!
Jackie C
The extra level of service by a regional carrier such as LSO makes the difference in gaining and maintaining clients.
John T
Our firm, McCall, Parkhurst & Horton, has been an LSO customer for 30 years, and we have always appreciated your service and staff, but tonight your employees went way beyond your great company and service, and we thank you. Please let the San Antonio courier Manager, the Customer Service Representative, and the courier know how much we appreciate getting our package picked up after it was accidentally deposited in the LSO bin shortly after the 6:00 pm deadline. We called customer service to see if the courier could come back, and they did!! Your dutiful customer service rep, Andrea (I think that is her name) and your night Manager and the pickup person, should all be acknowledged as exemplary team members and recognized by LSO. Again, thank you, and we are loyal customers and so appreciate your loyalty to us to get the job done of delivering our package to Austin Monday morning. Again, so grateful, and thank you for having employees that care.
Kathy S. cooper
Our trust in them has been unblemished.
keith patricio
We have exceptional response times with LSO. The nature of our business, plus our steady business growth, requires a number of capabilities in the regional shipping partner we choose – reliability, responsiveness, flexibility and price – to name a few.
Maryann Stoddard
We take shipping seriously. Lone Star provides consistent and reliable service day in and day out.
Norma Linda hortado
LSO is outstanding their level of service goes beyond what FedEx and UPS can even dream of providing. On-time always and outstanding. Thank you LSO! We are happy!
Normand dover
I had a problem with delivery. Two days that nobody showed up after waiting those full days. The tracking said resident, not at home which was not true. My husband is very handicapped which is why I have things delivered. I called customer service and spoke with Peggy who was a Godsend! She went out of her way to make sure my package is delivered today. It’s very refreshing to know there are still people around in this day and age who are outstanding in the jobs they hold. Thank you, Peggy, for caring enough!!!
Patricia Mueller


Clients that trust LSO with their shipping needs


We have partnered with leader carriers who provide services similar to LSO throughout the rest of the country. By forming these strategic alliances, we can provide nationwide service with the flexibility, customization, and personalized service of a regional carrier.

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